Not-For-Profit Sector Survey Solutions
Strengthen employee engagement, volunteer experience, culture, and client outcomes in your not-for-profit or community service organisation with tailored surveys from Your Say Surveys.
Learn more below. If you have any questions, get in touch with us today.
For-purpose organisations achieve extraordinary things and often with limited resources and people stretched across many roles.
From community services, disability and aged care to charities, associations, faith-based organisations and social enterprises, Australia’s not-for-profit sector is remarkably diverse. What these organisations share is a reliance on people, employees and volunteers alike, who are driven by purpose but often working under funding pressure, rising demand, and the constant challenge of retention.
When your people are your mission, understanding how they truly think and feel isn’t optional. Burnout, turnover, and disengagement carry a higher cost in the for-purpose world, where every departure affects service continuity and the communities you support.
It’s not just about measuring employee engagement. Not-for-profit and community service organisations also need to understand volunteer experience, organisational culture, board effectiveness, and the satisfaction of the clients and communities they serve. At Your Say Surveys, we provide surveys designed specifically for NFPs, community service organisations, and for-purpose workplaces, with sector benchmarking so you can see how you compare.
Our NFP survey solutions are led by over 20+ years of experience working with NFP organisations, with the purpose to support not-for-profit and community service organisations understand the needs of their employees, volunteers, leaders, donors, stakeholders, and clients, turning honest, anonymous feedback into meaningful changes that strengthen culture, retention, and the quality of the services you deliver.
Survey Solutions for the Not-For-Profit Sector
For not-for-profit and community service organisations, there are several surveys worth considering to gauge how engaged your employees and volunteers are, how healthy your culture is, and how well you’re serving your clients and community. Whatever insights you’re looking to gain, Your Say Surveys can help.
Some surveys we recommend considering within the not-for-profit sector include the following:
Employee Experience Survey
People join the for-purpose sector to make a difference, but purpose alone doesn’t sustain engagement. Workload, recognition, leadership, and wellbeing all shape whether your team members stay and thrive. This survey measures engagement across your organisation, identifies the drivers of disengagement and burnout, and provides clear insights into where to focus, all with guaranteed anonymity, so staff in small teams can answer honestly.
Pulse versions of this survey are also available, allowing you to take more frequent snapshots of how engagement is trending, particularly valuable during periods of funding uncertainty or organisational change.
Volunteer Experience and Engagement Survey
Volunteers are the backbone of many not-for-profits, yet their experience is rarely measured with the same rigour as employees’. This survey helps you understand why your volunteers give their time, whether they feel valued and well-supported, and what would cause them to leave, insights that directly improve volunteer recruitment, retention, and advocacy for your cause.
Board Assessment
Not-for-profit boards carry significant governance responsibility, often as volunteers themselves. A board assessment provides a structured, confidential way to evaluate how effectively your board is functioning, from strategic oversight and governance practices to the working relationship with the CEO, supporting the good governance that funders and regulators expect.
Employee Onboarding Survey
Turnover is one of the biggest challenges facing the community services sector, and replacing skilled staff is costly for organisations with tight budgets. Onboarding and exit surveys let employees anonymously share feedback on how they were welcomed into your organisation and, for departing staff, the real reasons they’re leaving. Understanding both ends of the employee journey helps you address the root causes of turnover and hold on to the people your mission depends on.
Client Satisfaction Survey
For community service organisations, client feedback isn’t just good practice, it’s increasingly expected by funders, accreditation bodies, and quality frameworks. This survey captures how the people and communities you serve experience your services, providing independent evidence of impact for funding submissions, board reporting, and continuous improvement.
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Enhance your Employee, Volunteer, Donor and Stakeholder Experiences and Lifecycles with us, and ensure your organisation knows all it can to help support it’s mission.
Frequently Ask Questions
01Why are employee surveys important for not-for-profit organisations?
Employee surveys give not-for-profit organisations clear insight into engagement, wellbeing, and workplace culture. In a sector where people are stretched across multiple roles and burnout risk is high, anonymous feedback helps leaders identify and address issues before they lead to turnover or affect service delivery.
02How does Your Say Surveys help NFPs improve staff and volunteer retention?
We deliver practical, tailored surveys that uncover the real drivers of engagement and the causes of turnover among both employees and volunteers. We translate these insights into actionable recommendations and support your action planning, so feedback leads to genuine improvement, not just another report.
03What are the common people challenges in the community services sector?
Community service and for-purpose organisations commonly face workforce shortages, burnout and compassion fatigue, retention pressures driven by pay disparity with other sectors, volunteer attrition, and leadership capability gaps. Survey data helps identify the root causes of these challenges in your organisation and prioritise where to act first.
04What survey solutions does Your Say Surveys offer for not-for-profit organisations?
Your Say Surveys provides employee engagement and experience surveys, volunteer experience surveys, organisational culture assessments, client satisfaction surveys, board assessments, pulse surveys, and onboarding and exit surveys, all tailored to not-for-profit settings, with NFP sector benchmarking and end-to-end support from design through to analysis and action planning.
05Are surveys affordable for small not-for-profits and charities?
Yes. Your Say Surveys offers fixed, transparent pricing with no lock-in contracts, designed to be accessible for smaller for-purpose organisations. Because our surveys are fully managed, you don’t need internal survey expertise or dedicated staff time to run a professional, high-quality survey.
06Can survey results support funding applications and accreditation?
Absolutely. Independent, professionally conducted surveys provide credible evidence of workforce engagement, service quality, and client outcomes, valuable for funding submissions, quality accreditation frameworks, and board and stakeholder reporting across the community services sector
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